Returns and Exchanges Policy

Here's a quick overview of how our brand handles returns and exchanges. 

Refunds and Credits

Most refunds are made in the form of original payment.

For exchanges, the item is returned first, then a second transaction is the purchase that completes your exchange.

Return and Exchange FAQs:

What items are eligible to be returned or exchanged?

Items are in their original packaging. Final sale items cannot be returned or exchanged. Items which are damaged or defective may be returned or exchanged at any time.

How much is the return shipping fee for online purchases?

Returns are free.

Is the shipping fee charged for exchanges?

Exchanges are free.

How long do I have to return or exchange an item I bought online?

Returns/exchanges must be received within 30 days of ship date.

How can I receive a refund for my order?

Refunds require proof of purchase: the shipping confirmation email or the original credit card used for the purchase.

I received an item as a gift. How can I receive a refund?

Gifts returned with gift receipt or invoice will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt or invoice will receive a merchandise certificate by mail in the amount of the current selling price.

I am interested in purchasing an item that is marked as "Final Sale" on the website, or I have just purchased an item that is marked as "Final Sale." What does that mean?

Final Sale items cannot be returned or exchanged by mail or in stores.

Our Shipping and Handling Policies

Shipping charges and expected delivery dates are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.

We package and ship your order as soon as we get credit card authorization and verification.

All shipments are sent with Standard Delivery times: 3-5 business days.

We ship to all U.S. states.

To Ship to More Than One Address

If you're shopping for several people at once and want to ship various items to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed.

Contact:

Do you have additional questions?

Email: leah@blkoceans.com

We will respond within 48 hours.